About Gjirafa
Gjirafa is one of the fastest-growing tech companies in Central Europe, and it is built to last. We are customer-centric, result-driven, and we have relentlessly high standards. Our ultimate mission is to build the internet economy in the CE region. Gjirafa’s ecosystem of services encompasses e-commerce, video streaming, online marketing, cloud computing, and entertainment production.
At Gjirafa, we are uncompromising when it comes to quality, efficiency, reliability, and affordability. We are deeply enthusiastic about catering to the expectations of our customers and delivering engaging experiences for them.
Gjirafa is a platform where smart, persistent, and passionate people empower each other to transform great ideas into reality. Together, we lead with empathy and nurture a unique environment of shared purpose which fosters innovation and collaboration.
Please click here to learn more about Gjirafa.
About iGjirafa
As we prepare to launch iGjirafa, the first Apple Authorized Reseller store in Kosovo, we are seeking an experienced and passionate Store Manager to lead the team and store operations.
This individual will be responsible for overseeing the daily retail performance of the Apple store, delivering outstanding customer experience, ensuring alignment with Apple’s global retail standards, and driving sales performance across all Apple product categories.
The ideal candidate will combine Gjirafa’s culture of digital innovation and Apple’s customer-centric retail philosophy, ensuring the store becomes a top-performing location and a reference point for excellence in the region.
Lead and manage all aspects of store operations, including staff supervision, inventory, merchandising, and in-store performance.
Ensure all Apple standards and guidelines are consistently implemented across product display, customer engagement, and service.
Recruit, onboard, and develop a high-performing team of Apple-trained sales advisors and specialists.
Drive sales and ecosystem attach rates while fostering a consultative sales culture that aligns with both Apple and Gjirafa values.
Maintain excellent relationships with internal stakeholders, Apple representatives, and external partners.
Monitor KPIs and deliver on sales targets, customer satisfaction, and operational excellence.
Implement customer-focused processes to ensure a seamless shopping experience - both for first-time buyers and loyal customers.
Organize in-store events, product launches, and brand engagement initiatives in coordination with Apple and Gjirafa marketing teams.
Take on other tasks as needed to support the success of iGjirafa.
2+ years of retail management experience, preferably in consumer electronics, tech, or lifestyle brands.
Demonstrated success in leading high-performing sales teams and exceeding performance goals.
Strong communication, organizational, and leadership skills.
Customer-first mindset with the ability to train and coach others to deliver outstanding service.
Experience with merchandising, stock control, and POS systems.
Fluent in Albanian and English; other regional languages are a plus.
High integrity, professionalism, and alignment with Apple’s brand values.
Preferred Qualifications
Previous experience working with or representing Apple products or services.
Familiarity with Apple Retail Programs.
Understanding of Kosovo’s tech and consumer electronics retail market.
Passion for Apple technology and Gjirafa’s digital ecosystem.
What You Get
A dynamic, inclusive work environment that blends global standards with local culture.
Training through Apple’s Sales Web (ASW) and iGjirafa Internal Training.
Opportunity to be part of a pioneering Apple MAAR store in Kosovo.
Competitive salary.
Gjirafa is one of the fastest-growing tech companies in Central Europe, leading the digital transformation of the Balkans through e-commerce, streaming, and cloud services. Our Apple Store in Prishtina Mall will represent the next frontier in bringing premium retail experiences to our customers.
Culture Fit:
We’re looking for individuals who are open-minded, proactive, and solution-driven. You should be creative in tackling challenges, focused on achieving results, and committed to delivering exceptional outcomes for our business partners and team.
Location: Prishtina Mall, Prishtinë, Kosova.
Please note that the recruitment process for shortlisted candidates includes taking part in the general skills test.
Deadline for application: 09.09.2025
Gjirafa is proud to be an equal opportunity workplace. We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.